Do you ever wonder how you come across in e-mail messages, memos, voice mail messages, and phone conversations? The content, presentation style, and delivery techniques of messages impact your ability to communicate, motivate, influence and inform others. This workshop teaches employees at all levels how to communicate (internally & externally) clearly, concisely, and professionally.
This workshop familiarizes participants with the importance of good communication skills relative to the types of positions they hold. Key points include: the communication process, required listening skills, recognizing non-verbal communication, understanding factors that influence communication, delivery techniques, and etiquette.
Aim
Upon successful completion of this course, the participants will be able to:
- Understand the communication process.
- Comprehend and use listening skills and questioning techniques
- Be able to identify influencing factors in effective communication.
- Enable participants to use available communication tools
- Inculcate the need for effective Communication in the workplace
Content
- Principles of effective interpersonal business communication,
- Active listening and feedback,
- Asking precise questions,
- Interpersonal influence,
- Verbal and nonverbal communication,
- Communication for managing conflict
- Communication and culture
Learning outcome
After attending this workshop the participants will be able to use the communication process to reduce the effect of factors that can influence communication and become better at interpersonal communication.
Who should participate
This course is suitable for working professionals from any discipline or department that would like to enhance and improve upon their current level of communication.
