Do you ever wonder how you come across in e-mail messages, memos, voice mail messages, and phone conversations? The content, presentation style, and delivery techniques of messages impact your ability to communicate, motivate, influence and inform others. This workshop teaches employees at all levels how to communicate clearly, concisely, and professionally.
This workshop familiarizes participants with the importance of good communication skills relative to the types of positions they hold. Key points include: the communication process, required listening skills, recognizing non-verbal communication, understanding factors that influence communication, delivery techniques, and etiquette.
Aim
Upon successful completion of this course, the participants will be able to:
- Understand the communication process.
- Comprehend and use listening skills and questioning techniques
- Be able to identify influencing factors in effective communication.
- Inculcate the need for effective Communication in the workplace
Content
- Understanding the Communication Process
- The Importance of Effective Communication
- How Communication Works
- Listening Skills
- Introducing Listening Skills
- Non-Verbal Communication
- Functions of Nonverbal Communication:
- Key elements of nonverbal communication
- Feedback
- What is feedback?
- Feedback Techniques
- Communicating in the Workplace
- Using Telephone and Voice Mail Etiquette
- Placing Calls
- Answering Calls
- Using E-mail Etiquette
- Understanding E-mail Guidelines
- Powerful Presentations
- Content: how to be lively and relevant
- Selecting and communicating concepts, facts and statistics
- Preparation, timing and rehearsal
- Relating to the audience: adjusting your style to meet their needs
- Staying in control and handling distractions and objections
- Structuring your presentation
- Being authentic
- Facilitating question time
- Avoiding common pitfalls
Learning outcome
- The importance of listening skills in the workplace
- Selecting and communicating concepts, facts and statistics
- Will know the factors that can enhance communication
- Will understand the need for effective Communication in the workplace
Who should participate
This course is suitable for working professionals from any discipline or department that would like to enhance and improve upon their current level of communication.
