Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative program analyses the types of conflict that occur and sets guidelines for managing those situations.
Aim
By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions.
Content
- Understanding why conflict is inevitable
- Understanding how conflict can be positive
- Traditional ways of dealing with conflict
- Patterns of behaviour
- Learn a preference for coping with conflict
- Distinguish between aggression, assertion and submission
- Conflict strategies
- Manage conflict both internally and also with customers and suppliers
Learning outcome
Professionals, who are fully armed with art and science of conflict management to convert their work place a pleasant working environment.
Who should participate
Individuals who would benefit from helping others resolve differences at work whether with clients, colleagues or suppliers.
